Refund policy

Return Policy

Due to food safety regulations and the nature of our specialty grocery products, and imported foods, all sales are final.

We do not accept returns or exchanges on any food products once they have left our facility. This policy helps ensure the safety and quality of the products we provide to all customers.

The only exceptions are if an item arrives damaged, defective, or if the wrong item was shipped.

If this occurs, please contact us within 48 hours of delivery at coastellagoods@gmail.com with your order number and clear photos of the product and packaging so we can review the issue.

Items sent back to us without prior approval will not be accepted.

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Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue.

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

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Non-Returnable Items

Because food products cannot be safely restocked, returns for taste preference, product familiarity, ordering errors, or change of mind cannot be accepted.

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Exchanges

We do not offer exchanges. If a product arrives damaged or incorrect, please contact us and we will work with you to resolve the issue.

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Refunds

If a refund is approved due to a damaged, defective, or incorrect item, it will be issued to the original payment method within 10 business days after approval.

Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact coastellagoods@gmail.com.